In Review: Otero Federal Credit Union (OFCU)

Updated: Jan 18

“Selected an Excellent Choice Credit Union. Otero Federal Credit Union has faithfully served the counties of Chaves, Eddy, Lincoln, and Otero, New Mexico since 1953"

By: Allan R Kirby

We review Credit Unions: feels compelled to find the best credit unions and community banks to write a small review. These reviews are to help you learn more about community banks, possibly one that's in your area that you might be interested in. In this review we are choosing the following local Credit Union:

Name: Otero Federal Credit Union

Location: Alamogordo

Headquartered: 1200 E. 10th Street, Alamogordo, New Mexico, 88310-5849

Branches: 6

Year Established: 1953


Otero Federal Credit Union (OFCU) is an incredible community-based credit union that provides full-service banking to members in the counties of Chaves, Eddy, Lincoln, and Otero, New Mexico. Our decision to name Otero Federal Credit Union, Excellent Choice Credit Union, was based on our own research on reviews, services offered as well as their commitment to their membership and the communities they serve. What we found was a great community credit union that potential members should take a serious look at. We also love the fact that Otero Federal Credit Union has been accredited with the Better Business Bureau (BBB) since April 1989. OFCU currently holds the rating of an A+, the highest rating given to a business.

Otero Federal Credit Union currently has close to $370 million in assets, 6 branches, and nearly 35,000 members. ibanknet. Otero Federal Credit Union got its start on March 5, 1953, and started with account balances of only $1700. The original field of membership included civilian employees of the U.S. Government who worked in Otero County, New Mexico.

"Overall we did not find any serious problems with this Credit Union, they provide excellent service and have a commitment to the community."

To begin, we had to go through a lot of reviews to see how people felt about the credit union. We fully understand that not everyone will get the service they are looking for and will be disappointed with their banking experience. Having said that, we felt that overall this credit union has a high level of satisfaction and appears to be a great credit union for potential members looking for a change. We did not see any systemic problems or concerns with the overall services and products provided by the credit union. Given the number of years in service, the size of the membership, and the small number of complaints, it's clear the vast majority of members enjoy banking at this credit union.

"Otero is highly rated by the credit unions former employees."

What really stood out was the high satisfaction employees who have worked at OFCU. It is clear employees highly value their employment while at the credit union. We know that when employees value their employment it can be reflected in better service for credit union members.

We will now provide you some highlights of specific products and services Otero FCU provides its members as well as their commitment to their community.

Checking Accounts:

When looking at some of Otero Federal Credit Unions services offerings, we found two banking services that we wanted to highlight, which are:

Elite Checking

  • A minimum deposit of $25 to open

  • No minimum balance

  • Monthly statement of account

  • Overdraft protection available

  • Free online bill pay

  • Free debit card

  • Free e-statements

  • Free money management

  • Local discounts and national retailer deals

  • Cell Phone Protection. Receive up to $600 per claim (up to $1200 a year)

  • ID Theft Aid that includes: 1B Credit Monitoring, Credit report and credit score, Fraud resolution, $10,000 Personal identity theft benefit

  • Roadside assistance

  • $25,000 accidental death coverage

  • Health Savings Card

  • Buyer's Protection and Extended Warranty

  • All for only $5 a month*

The offering is provided by BaZing, please see additional information about BaZing at the bottom of this article.

Essential Checking

Even if you just want a basic checking account, Otero has one for you:

  • A minimum deposit of $25 to open

  • No minimum balance

  • No monthly service fee

  • Monthly statement of account

  • Overdraft protection available

  • Free online bill pay

  • Free debit card

  • Free e-statements

  • Free money management

  • Checking Switch Kit

Commitment to Community:

Youth Education/Financial Literacy

OFCU is very active to help teach the youth of the community about how to handle, budget, and save their money. As a result, Every Year OFCU does financial literacy presentations to hundreds of students at area high schools. The last round of presentations last year

(October, November, and December months). Staff from OFCU presented budgeting classes to students at Ruidoso High School, Carrizozo High School, and Alamogordo High School. A total of 6 classes, reaching a total of about 250 students.


Otero FCU provides High School seniors at the schools listed below an opportunity to apply for an OFCU $500.00 Scholarship: OFCU awarded $10,000.00 in scholarships to area students in 2019.

Alamogordo HS, Academy Del Sol, Tularosa HS, Ruidoso HS, Cloudcroft HS, Mescalero HS

Capitan HS, Carrizozo HS, Roswell HS, Goddard HS, Hondo HS, Homeschool, Private School

Excellent Choice Credit Union:

With good customer satisfaction, great service, and a deep commitment to their community and youth not to mention their high employee satisfaction rates, it's not hard to see why this is such a great Credit Union. This is why believes Otero FCU is well deserved to receive the designation of Excellent choice, Credit Union [2]. So if you're looking for a great community-based credit union and you live or plan to live in the counties of Chaves, Eddy, Lincoln, and Otero, New Mexico, this could be a great financial institution for you.

Finally, we found that Otero Federal CU is a federally insured credit union through NCUA [1].

Who is Eligible:

As per their website: You are eligible to join OFCU if you fit one of these requirements:

Persons who live, work, worship, or attend school in the counties of Chaves, Eddy, Lincoln, and Otero, New Mexico; spouses of persons who died while within the field of membership of this credit union; employees of this credit union; volunteers within the community, members of their immediate families; and organizations of such persons.

Apply Now to become a member.

The following provides additional information on Otero FCU services, branches as well as hours of operation.

Services Offered:

Full-Service Credit Union: Yes

Part of the CO-OP Shared Branch network: No

Routing Number: 312270010




Money Market


Money Management

Credit Union Loans:

Vehicle Loans

Share Secured Loans

Signature Loans

Visa Platinum


Student Loans

Business Banking



Credit Card: VISA Platinum

Credit Union Online

Online and Mobile Banking: Yes

Otero Federal CU Branch Locations:

Otero County

Main Branch Office


1200 E. 10th Street

Lobby Hours:

M-F 9 am-5:30 pm Saturday: 9am - 1pm

Drive-Thru Hours:

M-F 8 am-6 pm Saturday: 9am-1pm

Phone: 575-434-8500 Fax: 575-434-8515

North Side Branch Office,


3300 N. White Sands Blvd.

Lobby Hours:

M-F 9 am-5:30 pm Saturday: 9am - 1pm

Drive-Thru Hours:

M-F 8 am-6 pm Saturday: 9am-1pm

Phone: 575-434-8500 Fax: 575-443-7050

Holloman AFB Branch Office

Bldg. 786

Lobby Hours:

M-F 8:00am-5:00pm

Drive-Thru Hours:

M-F 8:00 am-5:00 pm Saturday: Closed

Phone: 575-439-2400 Fax: 575-439-2419

Lincoln County

Ruidoso Branch Office

26086 U.S. Hwy. 70 West

Lobby Hours:

M-F 9 am-5 pm Saturday: 9 am -12 pm

Drive-Thru Hours:

M-F 8:30 am - 5:30 pm Saturday 9 am - 12 pm

Phone: 575-378-0020 Fax: 575-378-9823

Chaves County

North Main Branch Office


2211 N. Main

Lobby Hours:

M-F 9 am- 5:30 pm Saturday: 9 am - 1pm

Drive-Thru Hours:

M-F 8 am-6 pm Saturday: 9am-1pm

Phone: 575-627-3000 Fax: 575-627-3050

South Main Branch Office


1900 South Main

Lobby Hours:

M-F 9 am-5:30 pm

Drive-Thru Hours:

M-F 8 am-6 pm Saturday: Closed

Phone: 575-627-4900 Fax: 575-627-4950

(Check location for hours of service).

Fee Schedule: Yes

Learn More about BaZing:

What is BaZing?

BaZing is a service that provides a checking account through your local credit union which is designed to provide you services such as:

  • Identity Theft Protection & Insurance.

  • Cell Phone & Travel Protection.

  • Roadside Assistance.

As well BaZing helps customer money with over 300,000 national, regional, and local merchant discounts. They help customers save on vacation, eyeglasses, and many other products and services through their app and online.

What are the B