Q&A: Learn more about GoodRx, We answer your questions.
Updated: Feb 27
“ We have compiled a list of some of the most commonly asked questions people have about GoodRx, the prescription drug platform that saves you money!. We attempt to help answer your questions."
How it works (what is Goodrx prescription discount).
Q&A on GoodRx and Health Insurance.
Q&A on the most common questions.
By: Allan R Kirby
The following article was written to help those looking to sign up to GoodRx or are currently using GoodRx to help save money on medications but still have a few questions about their terms of service. You can always contact GoodRx directly if you find your questions are still not answered.
We found for example, that most readers have questions about Goodrx and Insurance. Questions such as combining GoodRx with your healthcare insurance, Deductibles, Out network insurance etc... as a result of this we have compiled a list of Questions and Answers to help you.
Besides health insurance, we have also compiled a list of common questions readers have with GoodRx. We simply used information found on GoodRx's website along with other noted articles and website sites. Hopefully, the questions you are looking for can be answered.
Before we begin we highlight the most common question asked about GoodRX:
How do I cancel GoodRx Gold card? / GoodRx Gold Billing Issues
It's not difficult, however, you will be required to go into your GoodRx Gold account and visit the account page to cancel. To cancel GoodRx Gold card use the following instructions: Cancel GoodRx Gold
GoodRx states that if you have any issues canceling your account, then call (+1-855-487-0694) or email email@example.com. Calling is highly suggested if GoodRx gold keeps billing after cancellation.
1. How GoodRx Works!
GoodRx is a website and mobile app that helps find discount prices for medications at pharmacies near where you live. Basically, it's an application that does comparison shopping for medication.
Just search to find the best prices
All you do is go to the GoodRx page, type in your drug’s name in the field, and click the “Find the Lowest Price” button. The app will then find the best prices for your medication at pharmacies in your area (Make sure you select your location). Once you’ve found the best price, you can either print out a coupon or have it sent to your mobile phone.
When you arrive at the pharmacy, all you need to do is show the coupon on your device or provide the printed copy to receive the discounted price. Overall you can save with GoodRx and in fact, you will find you can get prices that beat your insurance provider.
"GoodRx states that the average GoodRx customer saves $355 a year on their prescriptions."
The genius of this application is its simplicity; it's easy to use and understand. Additionally, GoodRx states that using their prescription discount card can result in savings of up to 80% on most prescription drugs at over 70,000 U.S. pharmacies.
2. (Q&A) Question and Answers on GoodRx and Insurance
Is GoodRx Health Insurance?
No, GoodRx is not a health insurance provider. GoodRx is designed to help find the best prices on prescription drugs. As a result, anyone can use GoodRx, regardless if you have health insurance such as an employer, Medicare, or Medicaid. For example: if you have Medicaid you can use GoodRx.
Can GoodRx Be Combined With Insurance?
No, Customers need to understand that there is a tradeoff when using GoodRx over your health insurer. You are using GoodRx to get the best prices and savings on prescription drugs. This is why you should price compare GoodRx with what you would pay through your health insurer, you may save significantly through GoodRx.
Note: You can contact your health insurer to find out if you can submit receipts to apply towards deductibles and copay from GoodRx purchases. GoodRx makes no guarantee you will be reimbursed from your insurer.
Health Insurance Deductible on GoodRx Purchases?
Because you are using GoodRx instead of your health insurer, the amount you spend on your medication cannot be automatically be applied toward your deductible. You can ask your health care insurance if you can apply the money spent on your deductible. However do not assume your insurer will agree to this. There are two reasons for this, first, you are using GoodRx instead of your health insurer to purchase your drugs. Secondly, your health insurer may consider your GoodRx purchase to be out of the network.
Note: You can contact your health insurer to find out if you can submit receipts to apply towards your deductible from GoodRx purchases. GoodRx makes no guarantee you will be reimbursed from your insurer.
Health Insurance Copay on GoodRx Purchases?
Because you are using GoodRx instead of your health insurer, the amount you spend on your medication cannot be applied toward your copay Similar to deductibles do not assume your health insurer will agree to this. There are two reasons for this, First, you are using GoodRx instead of your health insurer to purchase your drugs. Secondly, your health insurer may consider your GoodRx purchase to be out of the network.
Note: You can contact your health insurer to find out if you can submit receipts for potential reimbursement from GoodRx purchases. GoodRx makes no guarantee you will be reimbursed from your insurer.
Why use GoodRx instead of health Insurance
Simple, health insurance does not always provide the best prices, and taking advantage of deep discounts by using GoodRx could save you more. Secondly, you can use GoodRx to price compare with your health insurer. You may find going through your health insurer in some cases will be cheaper based on a number of factors such as dosage, the amount paid per dosage, deductible, and reimbursement amounts. However as more of us start using higher deductible health insurance plans, you might find it's simply cheaper to buy your drugs through GoodRx.
(Q&A) Most Common Question and Answers on GoodRx
Who owns GoodRx?
GoodRx is not owned by any major company, in fact, it's a start-up that was co-founded in 2011 by Doug Hirsch, Trevor Bezdek, and Scott Marlette. The company is based in Santa Monica, California.
How was GoodRX conceptualized? As the story goes: In 2010, Doug tried to fill an alarmingly expensive prescription from a doctor, and decided to shop around for a lower price. He quickly realized that Americans lacked a one-stop destination for prescription discounts and prices. That experience was the spark that started GoodRx.
Is GoodRx a Scam? / Is GoodRx a legitimate company?
GoodRx is a legitimate company and is accredited by the Better Business Bureau. They are not a scam and do try to ensure they find the best prescription prices for you. Most people are happy using GoodRx to save on prescription drugs. The company trades on the NASDAQ and currently has a market capitalization of 20 Billion.
Is GoodRx Stock a publicly-traded company?
Yes, GoodRx trades on the NASDAQ stock exchange under the symbol GDRX
What is the catch with GoodRx?
There is no catch, it's a free application and you do not need to provide any personal information to sign up. As stated on their website GoodRx is 100% free. No personal information required. (see privacy issues if you have concerns) . GoodRx does have subscription services but you are under no obligation to sign up. However, GoodRx does make money when someone uses the discount card.
How does GoodRx make money?
GoodRx is free to use however GoodRx does make money through:
1. Their subscription services but you are under no obligation to sign up.
2. They also make money from advertisements on their site and referral fees when customers click on the advertisements and buy.
3. GoodRx does make money when someone uses one of their coupons or discount card to fill a prescription. The PBMs (Pharmacy Benefit Managers) collect fees from the pharmacy and share a portion of the fees with GoodRx.
Privacy Issues with GoodRx?
Yes in early 2020 Consumer Reports published an article stating that GoodRx shared user data with other companies. This highlighted a concern for privacy with consumers using the GoodRx application. However, GoodRx through a publication on their blog states that the Consumer reports article has "led us to re-examine our policies. In the course of our review, we found that in the case of Facebook advertising, we were not living up to our own standards." GoodRx has taken corrective action but concerns will likely persist.
Note: GoodRx is required by HIPAA regulations to disclose the types of personal information they have on you but you need to request it.
How to delete your personal information from GoodRx?
You need to fill out this form which allows you to request your data to be deleted from GoodRx.
Problems with GoodRx coupons and Discount Cards
The system is not perfect or without incident when customers try to use their coupons or discount cards. Some of the problems occur when pharmacies do not honour the discounts or incorrectly process the coupons. Additionally, you may find the price you are looking at is for a different Medication name, Dosage, or Quantity. Most of these issues account for the vast majority of the problems.
Problems at the pharmacy? What can you do?
If you are calling from the pharmacy, GoodRx advises you dial 1-855-782-3703 select option 2.
1-855-268-2822 (Monday-Sunday, between the hours of 8AM and 7PM CT).
Is the GoodRx Prescription Discount Card free?
Yes, it is free, you do not have to pay for the GoodRx prescription discount card. Also:
No fees or obligations.
No credit card required.
How do I get GoodRx discount card?
You just sign up using the following link: GoodRX discount card
Note: You will need to provide your mailing address if you want the card sent to you.
What is the difference between the GoodRx coupons and discount card?
GoodRx allows you to save by using either a prescription discount card and coupons. You can always use the discount card but the card may not always provide you with the most current listed coupon price. In order to get the best price listed on GoodRx you need the most recent coupon.
What pharmacies take GoodRx coupons?
GoodRx is accepted at over 70,000+ retail pharmacies in the United States, Puerto Rico, and the U.S. Virgin Islands: including major chains like CVS, Walgreens, Kroger, Rite Aid, Costco, Walmart and many others accept GoodRx.
CVS and CVS Target